INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. What are Susano Custom Kits?

Susano Custom Kits are high-quality, fully customizable kits designed to give your gear, vehicle, or accessories a unique and personalized look. Choose your colors, graphics, text, and style to create a kit that truly represents you.

2. How do I customize my kit?

Simply choose a product on our website and use the customization options provided. You can select colors, add names or numbers, upload designs, and preview your final layout before placing your order.

3. What materials are used in the kits?

We use premium-grade, durable materials built to withstand wear, outdoor conditions, and daily use—ensuring your design stays vibrant and long-lasting.

4. How long does it take to receive my custom kit?

Production time typically ranges from 5–10 business days, depending on design complexity. Shipping time may vary based on your location.

5. Can I request a completely custom design?

Yes! If you have a unique idea or need a custom layout, our design team can help. Contact us with your concept, and we’ll bring it to life.

6. Can I make changes after placing my order?

Changes are possible within the first 12 hours of ordering. After this, your design enters production and may not be editable.

7. Are the colors in the preview accurate?

We strive for accuracy, but slight variations may occur due to screen settings. The printed colors will be as close as possible to your chosen design.

8. Do you offer bulk or team orders?

Yes! We provide discounts for team, group, or bulk orders. Contact our support team for a custom quote.

INFORMATION ABOUT US

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